Terms of Service

Services and Scope

VPNFee provides network acceleration subscriptions for cross-border access and connections to international websites, with coverage in 90+ countries and 220+ routes. Supported platforms include Windows / macOS / iOS / Android / Linux. Available routes and client access points are listed in the user panel. Configurations may change due to maintenance or network conditions.

This service provides network connectivity; it does not provide memberships, content licenses, or usage permissions for third-party websites. When accessing those services, users must still comply with their terms and check applicable regional eligibility and account requirements. Route coverage does not guarantee continuous access to any specific website.

Account and Subscription Terms

No email address is required; you can create an account with a username and password. Keep your login credentials and subscription information secure. Do not publish them, transfer them, or let others manage them on your behalf. If your credentials are exposed or you notice unusual activity, change your password promptly and report it through the user panel.

There is no limit on the number of devices connected at the same time. This applies to devices managed and used by the account holder; it does not permit sharing an account or distributing a subscription to others. Reselling or renting accounts or route access is prohibited, as is using this service as a commercial relay for other users.

Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and never expire. See the Plans page for prices and traffic allowances. Check your billing option before payment. Alipay / WeChat Pay / USDT are supported.

Acceptable Use

Users must comply with the laws and regulations of their location and any region involved in their use of the service, and ensure that their access purposes and transmitted content are lawful. Do not use the service for network attacks, fraud, violations of others’ privacy or intellectual property, distribution of unlawful content or malicious software, or sending spam.

Do not disrupt route operations, tamper with clients, or access other accounts without authorization. Users are responsible for activity on their own accounts and must cooperate with necessary security measures if unusual activity affects others’ normal use. This service operates under an anonymous, no-logs policy. See the Privacy Policy for information about how privacy-related data is handled.

Availability and Scope of Liability

Connection quality depends on local networks, device configurations, carrier routing, destination website policies, and maintenance. VPNFee does not guarantee continuous connections at any time, in any region, or with any application, and does not guarantee the content, account decisions, or transaction outcomes of third-party platforms.

If you encounter an issue, submit a user panel ticket with your device platform, error message, and a description of the issue. Do not include your password or full subscription information. For interruptions beyond the reasonable control of this service, liability will be determined under applicable law. These terms do not exclude liabilities that cannot legally be excluded or affect any rights users have under applicable law.

Refund Policy

You may request a full refund for any reason within 60 days of your first payment. To request one, sign in to the user panel and submit a refund ticket with the relevant order information so the payment record can be verified.

You do not need to prove that you experienced connection issues to request a refund for any reason. Refund processing involves verifying order and payment records; progress updates will be provided through the ticket. No processing or arrival time is otherwise guaranteed by these terms. If you have questions about a refund, add details to the original ticket and avoid disclosing payment credentials publicly.

Account Termination and Changes to These Terms

For violations of these terms, including unlawful use, reselling or sharing accounts, or maliciously disrupting the service, VPNFee may restrict access, suspend, or terminate an account depending on the circumstances. If access is restricted, users may provide an explanation through a ticket. Account actions do not affect refunds or other rights that must be honored under applicable law.

Updates to these terms will be published on this page, along with a revised last-updated month. Changes affecting billing, refunds, or important user rights will be announced on the site or through the user panel. New terms will not retroactively reduce refund commitments already in effect. Review updates before continuing to use the service. If you do not accept a change, you may stop using the service and resolve any outstanding matters through a ticket.